Refund and Cancellation Policy

1. Introduction

At RupeeDone by Pralka Tech™, customer satisfaction and statutory transparency are our guiding principles. This Refund and Cancellation Policy outlines the conditions under which refunds and cancellations are processed for transactions completed via RupeeDone.

2. Venture-Specific Service Fulfillment Policies

Because RupeeDone serves multiple digital ventures of Pralka Tech, refund eligibility depends on the specific nature of the purchased product:

• Domain Name Registrations & Renewals (DomainMe):
  Domain name registrations are submitted immediately and irrevocably to top-level registry operators (such as ICANN, NIXI/.IN Registry, Verisign). Once a domain registration or renewal request has been transmitted and confirmed by the central registry, registry fees are non-refundable under global domain registry bylaws.
• Hosting, Business Email & SaaS Subscriptions:
  Subscription-based digital services (such as Google Workspace or Titan Email) may be eligible for a pro-rata refund or credit within 7 calendar days of purchase if service provision has not commenced or an irrecoverable technical provisioning failure occurs.

3. Failed Transactions & Double Charges

If your bank account or card was debited but the transaction resulted in a “Failed” status on RupeeDone, the amount is automatically reconciled:

• Auto-Reconciliation: Most failed debits are reversed automatically by your issuing bank or UPI switch within 2 to 4 business days.
• Gateway Resolution: If the funds were captured by our payment partner (Razorpay) without order fulfillment, our automated webhook reconciliation initiates an immediate full refund to the original payment source.

4. Refund Request Procedure

To initiate an inquiry or refund request for an eligible transaction:

1. Email our support desk at contact@pralkatech.com.
2. Provide your Order Reference Number, payment transaction ID (from your receipt or invoice), and registered email address.
3. Detail the reason for your cancellation or refund request.

5. Refund Timeline & Processing

Approved refunds are credited back strictly to the original payment method (credit card, debit card, net banking, or UPI account) used during checkout. In compliance with RBI directives:

• Refunds are initiated within 48 hours of approval.
• Funds typically reflect in your account within 5 to 7 business days depending on your bank's processing cycles.
• For every processed refund on an invoiced transaction, a formal GST Credit Note is issued by Pralka Tech pursuant to Section 34 of the CGST Act.

6. Contact Us

For assistance with any payment or refund query:
Pralka Tech Customer Support
Email: contact@pralkatech.com
Address: Skyi, Bhukum, Paud Road, Pune, Maharashtra 412115, India.